1. Use of Property

The Tenant agrees to abide by and adhere to the Terms and Conditions named in this Apartment Rental Agreement.

1. The number of occupants on the property shall not exceed the number stated in the rental application form that was submitted and accepted at the time of booking.
2. The rental property, and all furniture, appliances, equipment, fixtures and effects in or about the premises, must be maintained in the same state and condition as found at the beginning of the rental.
3. Any part or portion of the property that is damaged or destroyed will be deducted from the Security Deposit and/or charged to the Tenant.
4. The rental property must be promptly vacated at the end of the rental period, as per the designated check-out time (10:00 a.m.), unless otherwise arranged and approved by Proland Ltd prior to arrival.
5. Any damage(s) or concern(s) discovered upon arrival shall be documented and reported immediately to Proland Ltd.
6. All apartment rental rules must be followed. Violation may result in withholding of the Security Deposit or guests being asked to vacate the premises.
7. Proland Ltd staff, approved service providers and/or the Owner(s) shall be allowed reasonable access to the rental in the event of a problem.
8. All applicable laws and bylaws must be followed at all times.

2. Reservations

1. Proland Ltd will process and handle each application as quickly as possible; however, acceptance of any particular application cannot be guaranteed.
2. A non-refundable booking fee is required at the time of reservation to secure the rental.
3. Payment schedule:
   • 50% of the rental rate is due immediately upon confirmation.
   • The remainder is due no later than the agreed-upon date in the Rental Agreement.
   • If the beginning of the rental is less than one month from the booking date, all payments are due in full immediately.
4. Proland Ltd will hold all bookings as reserved until the final payment due date. If, 48 hours after this date, payment has not been received, the booking may be cancelled.

A refundable Security Deposit is required and held in trust until inspection of the rental property is completed after check-out.

3. Cancellation & Refund Policy

1. If the rental property has been damaged by unforeseen circumstances (fire, flood or acts of nature) and is deemed "not rentable", Proland Ltd will make every effort to find an alternative. If no alternative can be found, all payments will be refunded.
2. Inconveniences during the rental (appliance failure, technical difficulties, electricity outages) do not entitle the Tenant to a refund or discount.
3. If there is a violation of the Terms and Conditions, Proland Ltd reserves the right to refuse entry or require early departure, and no refund will be provided.

4. Security Deposit

1. Proland Ltd is entitled to collect from the Tenant a returnable Security Deposit as security for performance of the Tenant's obligations.
2. Accidental damage insurance (where applicable) covers small unintentional damages that occur during the rental period.
3. Proland Ltd reserves the right to be the final arbiter in any malicious damage claims.
4. The Tenant is solely responsible for any and all malicious damage caused during the rental period.
5. The Tenant shall not exceed the maximum occupancy of the rental property. Failure to comply will result in forfeiture of the Security Deposit.

5. Proland Ltd Responsibilities

1. Proland Ltd acts as the Owner of the apartments and assumes responsibility for the state of the property. Information provided is true and accurate at the time of publication.
2. Proland Ltd accepts no liability for any loss, damage, expense, accident, injury or inconvenience, whether to persons or property, arising out of or in connection with the rental.
3. Proland Ltd shall not be responsible for interruptions including construction noise, inclement weather, electricity outages, theft, or traffic during the rental period.

6. Tenant Responsibilities

1. The Tenant agrees to read, understand and adhere to the Terms and Conditions outlined in this Apartment Rental Agreement.
2. The Tenant accepts all potential risks associated with the apartment rental.
3. The Tenant agrees to take reasonable precautionary measures to reduce risks and prevent accident, injury or property damage.
4. The Tenant agrees to abide by any reasonable household rules posted at the apartment.
5. The Tenant agrees to inform all members of their party about these Terms and Conditions.

7. Privacy

Protecting personal information is a priority for Proland Ltd. Personal information is collected and used in accordance with our Privacy Policy and is kept confidential, not made available to anyone outside of the company except as required by law.

For full details, please review our Privacy Policy.

1. Introduction

We are committed to respecting your privacy and ensuring appropriate protection and management of personal data that we process as part of our interactions with you.

"Personal Data" means any information, alone or in combination with other information, that relates to an identified or identifiable natural person. This may include Health Information and Special Category Information where applicable laws recognise such categories.

We may collect Personal Data from you directly, indirectly through documents and information you provide via our websites, or through third parties.

2. Categories of Personal Data We May Collect

Depending on how you interact with us, we may process the following categories of Personal Data:

• Personal and business details such as name, address, date of birth, nationality or citizenship status
• Contact details such as phone number, email address and postal address
• Professional information such as employer, job title, role, qualifications, education or training
• Financial and payment information, such as bank account details and billing information
• Information related to visits to our property locations, including identification details and visitor logs
• Information collected via machinery or equipment you may operate while on our site
• Biometric data, such as photographs or other identifiers used for security credentials (where permitted by law)

a) Business and Operations

In connection with our business and operations, we may collect: name, age, gender, job title, photo identification, email address, physical/home/business address, telephone number, communication records, feedback or survey responses, and financial/payment details.

b) Information Collected Automatically via Our Sites

When you use our Sites, we automatically collect certain technical information including IP address, browser type and version, device identifiers, date and time of access, and pages viewed.

3. How We Use Personal Data

If you submit or we collect Personal Data, we may use it for the following purposes:

• To manage and operate our business and property portfolio
• To manage contracts and relationships with customers, tenants and other partners
• To handle invoices, payments and accounting records
• To manage health, safety and security at our locations
• To provide and improve our Sites and online services
• To respond to enquiries, requests and feedback
• To carry out internal audits, investigations, compliance checks and risk management
• To comply with legal and regulatory obligations

4. How We Share Personal Data

We do not sell, lease or rent your Personal Data. We may share Personal Data in the following situations:

a) Service Providers

We may share Personal Data with third-party service providers that perform services on our behalf, such as IT support, hosting, analytics, payment processing, security, maintenance and customer support.

b) Affiliates and Joint Venture Partners

We may share Personal Data with our affiliates and joint venture partners for the purposes described in this Privacy Policy.

c) Business Transfers

In connection with a merger, acquisition, or sale of assets, your Personal Data may be transferred to the relevant third party as part of the transaction.

d) Legal and Regulatory Requirements

We may disclose Personal Data where we believe it is necessary or appropriate to comply with applicable laws, regulations, legal processes or governmental requests.

5. Retention, Accuracy and Deletion of Personal Data

We take reasonable steps to ensure that Personal Data we hold is accurate, complete and kept up to date. We encourage you to notify us if your details change.

We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, or for longer where required or permitted by law.

6. Unsolicited Personal Data

If we receive Personal Data that we did not solicit and that is not reasonably required for one of our functions or activities, we will, where lawful and reasonable, destroy or de-identify that information as soon as practicable.

7. Data Security

We use appropriate technical and organisational measures to protect Personal Data from unauthorised access, alteration, disclosure or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

8. Children's Privacy

Our Sites and services are not directed to children under the age of 18. We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child, we will take steps to delete it.

9. Email Communications and Marketing

We may send you emails about our services, updates and events where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us.

Even if you opt out of marketing communications, we may still send you non-marketing messages relating to your relationship with us.

10. Your Rights

Depending on your location and applicable law, you may have certain rights in relation to your Personal Data, including:

• Right to access your Personal Data
• Right to request correction of inaccurate or incomplete data
• Right to request deletion of your Personal Data, subject to legal exceptions
• Right to object to or request restriction of processing in certain circumstances
• Right to data portability, where applicable
• Right to withdraw consent, where processing is based on consent

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or other reasons. When we do, we will post the updated version on our Sites and update the "Last updated" date at the top.

12. Contact Us

If you have any questions, comments or complaints about this Privacy Policy or our handling of Personal Data, you can contact: